Our commitment to quality
From careful team selection to robust policies and processes, we constantly review how we can deliver the best outcomes for the people we support
Quality Assurance
For the people we support to achieve their full potential and prosper in a supportive environment, we have embodied quality at the heart of our culture. As well as having a robust quality oversight and clinical governance structure in place, this cultural focus encourages all of our team members to consider the quality of our service delivery at all times and reflect on improvements that we can make.
Moving to a new centre can be an exciting time but it can also present many challenges and be daunting for families. We work with families every step of the way to ensure a smooth welcome and we maintain your involvement throughout the provision of our service. We seek feedback from families to support and inform ongoing improvement in service provision.
Governance
Our management team is highly experienced in providing exceptional care and support.
At all levels of service delivery we pride ourselves on effective and supportive governance. We ensure the necessary structures, processes and standards are in place in order to provide for person centred, safe and effective services.
Responding to incidents, understanding why they happened and implementing changes to ensure they don’t recur is the essence of our Clinical Governance approach.
The simplification of this message, reinforced through robust training helps to remind all team members of the importance of Clinical Governance in the way we work. This awareness ensures that improvements can be identified at the earliest possible juncture, ensuring our commitment to continuous improvement.
